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Business Policies

Return Policy

The easiest way to return an item is to take it to the Closet 31 store. (for Karachi customers only)

You will be emailed a claim voucher verifying your returned product and it’s amount, but you can only use that voucher within 2 months from the date of return.

*Voucher will only be issued after thorough checking, item returned must be in perfect / unused condition and with their corresponding tags (if any)

Exchange Policy

The easiest way to exchange an item is to take it to the Closet 31 store.

Or order online for new product and you will be delivered your new product in exchange of your previous product.

1.       Call or send email at info@closet31.com and request for exchange.

2.       Tell the reason for the exchange.

3.       Our courier partner is instructed to collect the product from you.

4.       AND will send a replacement item in exchange.

*Exchange item will only be issued after thorough checking, item returned must be in perfect / unused condition and with their corresponding tags (if any).